Overview

Title: Site Superintendent

Location: New Market – 1, Toronto – 1

Purpose of the Role

The purpose of the Site Superintendent is to provide prompt and courteous service to all residents and to ensure the physical integrity of Birch Housing properties are maintained to the highest standard and respond to all on-site emergencies.

Responsibilities

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary depending on the location. Birch Housing maintains the right to modify job duties and responsibilities at its discretion.

·Perform the daily and weekly building maintenance inspections and schedule general up-keep of the building to ensure it is safe, well maintained and presentable.

·Complete maintenance requests to heating, cooling, ventilation, plumbing, and electrical systems.

·Follow safety procedures in the use of chemical cleaners and power equipment to prevent the risk of accidents and damage.

·Maintain strong relationships with the residents that reflect admirable customer service.

·Deliver prompt service to residents and prospective residents.

·Respond and investigate all emergencies and requests for repairs and pest control in a timely manner and be responsible for managing 24/7 requests and managing on-call requests.

·Assist in the cleaning, sanitizing, snow removal, salting and landscaping operations and ensure they are completed in a timely manner.

·Complete and submit mandatory daily snow logs during winter, conduct fire log inspections daily and weekly and generator logs.

·Log any Work Orders that may require a Contractor and maintain records.

·Contact contractors, as needed.

·Work with Site Administrator to obtain Yardi purchase order number and provide to contractor.

·Enter work orders into IT system.

·Scope vacant units for turnover repairs and renovations.

·Manage resident move-in/move-out process.

·Process office mail, supplies and deliveries.

·Provide prompt customer service by email, phone and in-person inquiries.

·Handle bank deposits if there is no Site Administrator at that location.

·Show vacant units to prospective tenants.

·Deliver notices, letters and other correspondences pertaining to building operations.

·Work on an on-call basis as required by the Corporation.

·Maintain locker rooms.

·Maintain parking lots with special access systems.

·Ensure weekly garbage collection is managed.

·Maintain catch basins and storm water management systems.

·Manage building access control systems.

·Manage fire alarm systems.

·Maintain elevator systems.

·Manage relationship with Shoniker clinic and Scarborough Network Hospital (Toronto only).

·Maintain boilers and generators.

·Other duties as assigned.

Educational and Training Requirements

Education Required:   High School Diploma

Certification Required:

Training Required:     Basic building maintenance and repairs including electrical, plumbing, general maintenance, Safety Data Sheet (SDS), Residential Tenancies Act, Occupational Health and Safety Act, WHMIS, Workplace Violence and Harassment, Human Rights, conflict resolution, confined spaces, working at heights.

Other Education / Certification / Training preferred:  Plumbing, Gas; Fire and Life Safety, Building Operator, First Aid

Work Experience Requirements

Work experience required:                Minimum of three (3) years of experience in a residential Building Maintenance role

Job related experience required:        Minimum of three (3) years of experience in a property maintenance role performing plumbing, electrical and general maintenance repairs, locksmith

Technical Requirements

Software:        MS Office Suite, Yardi

Equipment:      Ability to operate various types of equipment (examples include pressure-washer, table saw and plumbing snake), tractors and small hand tools

Other:                          Digital, online and virtual platforms

Other Requirements

G Driver license and access to a reliable vehicle.

Competencies

·Accountability – sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

·Collaboration – promotes cooperation between team members by actively listening, being genuine, valuing others’ points of view, leveraging the diversity of the team, supporting and recognizing successes, providing feedback and responding to team member’s needs, while ensuring inclusive behaviours are modeled and represented broadly across the organization.

·Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

·Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

·Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productive, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

·Professional Development – maintains and develops professional competence, through appropriate continuing education methods.

·Safety Awareness – identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

·Tenant Focus – exhibits the desire to serve others by providing helpful, courteous, accessible and responsive assistance.

Physical Requirements

This position requires a high level of physical exertion. Reaching, climbing, pushing, and lifting up to 50+ lbs. Occasional intensity of sensory effort is required.

Working Conditions

There is a high risk of exposure to unpleasant working conditions.