Overview
Job Description
• Ensure housekeeping procedures and training checklists are in place, maintained and adhered to
• Ensure team is trained, motivated and focused
• Monitor guest satisfaction and address feedback efficiently and effectively for the benefit of guests, owners and coworkers
• Create accurate budgets, manage labour, conduct regular inventory checks to maintain appropriate PAR levels, and develop progression plans
• Coach the team, manage job performance and carry out regular employee reviews
• Conduct interviews and onboarding
• Create weekly housekeeping schedule and approve hours in payroll software
• Work closely with the Maintenance Manager to ensure hotel room deficiencies are addressed in a timely manner
• Coordinate with vendors and suppliers to ensure focus is on cost saving measures and quality products
• Participate in regular team meetings and promote an open-door policy
• Work and communicate in a professional manner, assisting as necessary to develop team spirit and to achieve standards of work and guest care
• Ensure policies and standard operating procedures are followed consistently and look for areas of opportunity
• Clean guest rooms as demand dictates
• Perform room checks and common area walkthroughs daily to ensure standards are maintained
Job Requirements/Qualifications
• Minimum 1.5 years housekeeping management or supervisor experience
• Excellent interpersonal skills with proven ability to lead a team and manage conflict
• Must be highly organized with strong attention to detail
• Must have effective time management skills and be able to work in a fast-paced environment with multiple interruptions
• Must be flexible in hours and days available to work
