Overview

About Us

Welcome to Vivo Green, your premier transportation solution in Calgary and beyond. As a leading provider of reliable and comfortable travel experiences, we understand the significance of seamless commuting in today’s fast-paced world. Our commitment to professionalism and safety ensures that your journey with us is not just a ride, but an exceptional experience. Whether you’re a business seeking efficient transportation or an individual exploring scenic destinations like Banff, Lake Louise, and Jasper, our tailored Contracted and Occasional services cater to your unique needs. At Vivo Green, we prioritize your comfort, delivering a stress-free voyage while upholding the highest standards of care for our passengers, employees, and the environment. Let us redefine your travel expectations and embark on a journey with us that’s more than just transportation.

 

We are now looking for a Customer Service Agent to join us. Please send your resume to hr.vivogreen@outlook.com.

 

Position Detail

Employment Type: Permanent, Full-time

Hourly Wage: $20.00

Weekly Hours: 30 to 40 hrs

Location: Calgary, AB

Website: https://vivogreentravel.com/

 

Duties

-Provide exceptional customer service to passengers by addressing inquiries, resolving issues, and offering information about Vivo Green’s services, routes, and schedules.

-Handle booking requests, reservations, and ticket sales through various communication channels, ensuring accurate information and timely confirmations.

-Listen attentively to customer feedback and concerns, demonstrating empathy and professionalism while finding appropriate solutions to ensure passenger satisfaction.

-Assist passengers in planning their travel itineraries, offering advice on routes, travel times, and connecting services to optimize their journey.

-Perform duties such as data entry, maintaining passenger records, and generating reports related to bookings, customer feedback, and other relevant metrics.

-Furnish passengers with up-to-date information on travel conditions, potential delays, weather advisories, and special events that might impact their travel plans.

-Actively promote Vivo Green’s services and special offers to passengers, potentially contributing to increased ridership through effective communication and salesmanship.

 

Qualifications

-Completion of Secondary School

-Prior experience is an asset