Overview

Position: Medical Office Assistant

Company: Proactive Health Care Team and Walk-in Clinic

Location: Toronto, Ontario

Job Type: Full-time, Permanent

Wage: $34.50 per hour

Hours: 35-40 hours per week

Proactive Health Care Team and Walk-in Clinic is seeking a dedicated and detail-oriented Medical Office Assistant to join our team. The ideal candidate will have strong administrative skills, experience with Electronic Medical Records (EMR) software, and the ability to work in a fast-paced medical environment while ensuring excellent patient care.

Responsibilities: Administrative Support & Front Desk Management

• Greet and assist patients in person and over the phone in a professional and friendly manner.
• Schedule and confirm patient appointments using Electronic Medical Records (EMR) software (e.g., OSCAR, Accuro, Telus Health).
• Maintain accurate and up-to-date patient records and medical files.
• Manage incoming and outgoing correspondence, including emails and faxes.

Medical Records & Billing

• Process OHIP and private insurance billing and submit claims accurately.
• Ensure patient confidentiality and compliance with PHIPA and HIPAA regulations.
• Assist with the completion of medical forms, reports, and physician correspondence.

Clinical & Office Support

• Assist physicians and nurses with patient intake, including recording medical history and vital signs.
• Maintain inventory of medical and office supplies, ensuring adequate stock levels.
• Follow infection prevention and control protocols to maintain a safe clinical environment.

Communication & Patient Coordination

• Coordinate referrals to specialists and other healthcare providers.
• Provide patients with instructions regarding medical procedures and follow-up care.
• Liaise with pharmacies, laboratories, and other medical professionals regarding patient prescriptions and test results.

Requirements: Education:

• Completion of secondary school (high school diploma) is required.

• A post-secondary diploma or certificate in Medical Office Administration, Medical Reception, or Health Office Administration is preferred.

Experience:

• Minimum of 6 months to 1 year of experience in a medical office or healthcare setting preferred.
• Experience with EMR software (OSCAR, Accuro, Telus Health) is an advantage.
• Knowledge of OHIP billing, insurance processing, and medical terminology is an advantage.

Skills:

• Strong organizational and multitasking abilities in a fast-paced healthcare setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data entry.
• Excellent communication and customer service skills to interact with patients and healthcare professionals.
• Ability to maintain confidentiality and follow privacy regulations (PHIPA, HIPAA).

Why Join Us?

Competitive wage of $34.50 per hour

Supportive and professional work environment
Opportunities for training and career development
Work in a dynamic and fast-growing medical practice

Preference for this position will be given to Canadians, permanent residents, new immigrants, indigenous peoples, vulnerable youth, people with disabilities with appropriate experience, and the ability to speak and read English.
Optional Accommodation available at no charge on a Live-in basis. NOTE: This is not a condition of employment.

Please Contact: 416-789-3070

weecare@rogers.com