Reporting to the Executive Housekeeper & Housekeeping Manager, the duties and responsibilities are as follows:

· Assists Executive Housekeeper in directing the activities of the housekeeping department and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.

· Manage and coordinate a team of room attendants, supervisors, houseperson’s, public spaces attendants, pool attendants, laundry attendants and night cleaners.
· Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.

·         Conduct regular inspections of guest rooms and public spaces ensuring cleanliness standards as well as safety guidelines are met.
·         Act as a resource for all team members in the hotel when addressing any housekeeping cleanliness issues in the hotel.
·         Assist in resolving guest complaints and ensuring the guests’ needs are exceeded.
·         Assist Front Office to oversee any emergency situations that may take place during the shift.
·         Assist in training, onboarding, performance reviews, scheduling, and labour management and maintaining supply inventory at the direction of the Executive Housekeeper.
·         Maintain a high level of professionalism, providing exceptional guest service.
·         Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.

· Trains, supervises, motivates and coaches supervisors and attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness

· Audit the work of housekeeping staff and provide regular feedback and coaching in performance.
· Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.

· Some cleaning of rooms may be required as needs dictate.
Qualifications:

· Minimum of 2 year progressive experience in a hotel housekeeping department required in a luxury hotel environment in a trainer or leadership role.

· A university degree or college diploma is required in hospitality management, hotel management or business management. Other post-secondary education is acceptable if combined with cleaning supervision experience.

· Previous experience cleaning rooms alone and not as a team.

· Previous experience working with condo product required

· Proficiency in Microsoft Office programs, as well as Internet systems

· Previous experience training new colleagues in a housekeeping department.

· Must be a self-starter with demonstrated leadership ability fostering a positive team environment

· Professional, well organized, with excellent attention to detail.

· Strong Interpersonal skills required.

· A polished approach to guest service and colleague interactions

· A passion for Guest Services and the proven ability for consistently anticipating guest needs.

· Must be flexible to work as business levels dictate, including evenings and weekends. Ability to stand and walk for long periods of time.

· Moderate lifting is required in the role when assisting team members.