Overview

Term: Full-time, 2-year contract

Start: as soon as possible

Starting Compensation: $23.00 per hour

Positions available: 1

Hours of work: 40 hours/week

Benefits besides the mandatory MSP, Vacation, Company Benefits (Health, Dental, Vision and Life Insurance)

 

Job duties:

 

·            Coordinate, assign and review the work of accommodation services, reservation clerks and reservation agents ensuring efficient operations and delivering unparalleled service to our guests.

·            Oversee the reservation process from initial inquiry to booking confirmation, ensuring accuracy and efficiency in accordance with market demand to make data-driven decisions.

·            Handle guest inquiries, special requests, complaints including compensation, in a professional and timely manner.

·            Establish work schedules, procedures, and coordinate activities of the reservation department with Front Office, Sales, and Revenue Management to optimize guest satisfaction and revenue opportunities.

·            Resolve work-related problems and prepare and submit progress and other reports.

·            Hire, train and mentor reservation staff in job duties, safety procedures and company policies to provide exceptional service and uphold brand standards.

 

 

Education:

·          Post-secondary degree in Hospitality Management is required

 

Requirements:

·            Minimum two years prior experience of luxury hotel reservations (preferably in Hyatt chain) experience is required,

·            Proficiency in Hyatt computer platforms, such as Central Reservations system, Rate Management tool, IDeaS Revenue Management, Opera-PMS as well as in Microsoft Office Suite is required.

·            Excellent English in all abilities (reading, writing, listening, and speaking) is required,

·            Excellent communications skills, organization skills and time management required,

·            Strong analytical and problem-solving skills are expected,

·            Flexibility to work evenings, weekends, and holidays as needed is expected,

·            Excellent service skills including etiquette and ability to work with the public including diverse clientele is expected,

·            Knowledge of another language is highly desirable.

·            Ability to work well under pressure and handle multiple tasks simultaneously, is highly desirable.

Contact information:

·            Please email cover letter and resume to tandy.kustiak@hyatt.com

·            Must include job reference number: SRS0324