Volunteer Experience · Work Experience · Work & Career

Overview

Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Field of study
Computer/information technology administration and management, other

Experience
1 year to less than 2 years

Work setting
Computer hardware or software retailer/wholesaler
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Security and safety
Criminal record check
Supervision
3-4 people
Work conditions and physical capabilities
Fast-paced environment, Repetitive tasks, Attention to detail