Volunteer Experience · Work Experience · Work & Career

Overview

Languages
English

Education
College/CEGEP

Experience
1 year to less than 2 years

Work setting
Computer hardware or software retailer/wholesaler
Personal suitability
Client focus, Efficient interpersonal skills, Initiative, Judgement, Organized, Team player
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Security and safety
Criminal record check
Work conditions and physical capabilities
Fast-paced environment, Repetitive tasks, Attention to detail