Overview
Benefits:
• Ten business days of vacation
• Emergency medical care
Education
• Completion of a college program in computer science, computer programming or network administration.
Major Requirements:
• Minimum of two years of experience providing first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software.
• Minimum of two years of experience in reproducing, diagnosing, and resolving technical problems encountered by users.
• Minimum of two years of experience in the installation and technical support of Microsoft operating systems, Active Directory, Endpoint Management (TS), TCP/IP Protocol, and Ticketing System.
• Minimum of two years of experience in networking — Routers, Firewall, VPN
Detailed Skills and Duties
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Install, test, maintain and update computer equipment (computers, peripherals, programs and software).
• Check computer hardware (hard drive, mouse, keyboards, etc.) to ensure functionality
• Management of the various security mechanisms.
• Troubleshooting computer hardware, operating systems and software in person, remotely and by phone.
• Report anomalies or breakdowns in the operation of equipment, and provide the solutions required for optimal use.
• Participate in projects for the implementation of new technologies and projects.
• Participate in the diagnosis of breakdowns and make corrections.
• Provide support to internal users on the handling of equipment and software.
• Update of the customer’s and company’s technical documentation.
• Identify computer or network equipment shortages.
for more details
JobAd – User Support Technicians.pdf
About Canada Micro Services Incorporated
Canada Micro Services Incorporated provides complete network solutions for small and medium-sized businesses. We design, install, and support integrated data and voice network infrastructures that are reliable, scalable, and ready for future growth. Our services include building Microsoft Windows-based server and PC networks, configuring routers and managed switches, and delivering structured cabling and Wireless LAN (WLAN) solutions. We have experience working across a wide range of environments, including offices, clinics, warehouses, hotels, and server rooms.
We are focused on expanding our client base, strengthening relationships with existing customers, and exploring new markets and service opportunities. As we grow, we plan to invest in our team and operations to maintain a high standard of service. Our strategy is centred on sustainable growth through investment, innovation, and strong partnerships.
