Overview

Application support analyst (Learning Technology Support Specialist) needed for Portage College

1 Vacancy    Location: 9531 94 Avenue Lac La Biche, AB T0A 2C0

Duties and Responsibilities: As per NOC 22221 APPLICATION SUPPORT ANALYST (LEARNING TECHNOLOGY SUPPORT SPECIALIST):

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents
Experience and specialization

Computer and technology knowledge: Android, Information Technology Infrastructure Library (ITIL), iOS, Internet, Desktop applications, Multimedia software, Presentation software, Communication software, Web service design, Mac OS, MS Office, MS Windows, Wireless networks, Information technology

Area of specialization

Troubleshooting

Cybersecurity

Salary: $4,029 to $5,225 monthly (To be negotiated) / 36.25 hours per week

Terms of Employment: Permanent, Full Time    Start Date: As soon as possible

Requirements / Skills:                   Languages: English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience: 1 year to less than 2 years

Workplace information:  Work must be completed at the physical location. There is no option to work remotely.

Work setting: Public sector, Post-secondary educational institution, E-learning (online learning)

Security and safety: Criminal record check

Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail, Combination of sitting, standing, walking

Benefits

Health benefits: Dental plan, Disability benefits, Health care plan, Paramedical services coverage, Vision care benefits

Financial benefits:  As per collective agreement, Group insurance benefits, Life insurance, Pension plan

Long term benefits: Long-term care insurance, Maternity and parental benefits

Other benefits: Free parking available, Learning/training paid by employer, On-site amenities, On-site recreation and activities, Other benefits, Paid time off (volunteering or personal days), Team building opportunities, Parking available, Travel insurance, Wellness program

How to apply:

By email: careers@portagecollege.ca

Include this reference number in your application

25-016

Online: https://portagecollege.ca/careers-at-portage/career-opportunities/learning-technology-support-specialist-2/

 

Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.