Overview

Stó:lō Service Agency (SSA) is seeking a Technical Support Specialist to assist in administering and overseeing the overall operations and maintenance of the SSA networks between the main campus and regional offices.

Qualifications/Requirements:  

• Minimum of two (2) years of post-secondary education or training in Information Technology, Computer Systems, Network Administration, or a related technical field.
• Minimum of five (5) years of relevant professional IT experience providing technical support, troubleshooting, and problem resolution for both technical and non-technical users.
• Demonstrated knowledge of computer hardware, operating systems, software applications, peripherals, and office technology.
• Knowledge of IT Service Management (ITSM) principles and practices, including incident management, problem management, and change management.
• Experience maintaining technical documentation, service records, user account records, and IT support procedures, with knowledge of the Information Technology Infrastructure Library (ITIL) framework.
• Ability to work independently, prioritize competing demands, and exercise sound technical judgment with minimal supervision.
• Ability to research, analyze, troubleshoot, document, and implement solutions to complex technical issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to individuals with varying levels of technical knowledge.
• Strong analytical and problem-solving skills, including the ability to identify root causes, evaluate solutions, and resolve technical issues efficiently.
• Demonstrated commitment to information security, data privacy, confidentiality, and compliance with organizational IT policies and procedures.
• CompTIA A+ certification or equivalent demonstrable technical knowledge and industry experience.

Successful candidates will be required to provide the following if screened in for an interview:

• Proof of education documentation.
• References: Names and email addresses of three professional references (i.e. recent supervisors/managers)
• Must hold and maintain a valid Class 5 BC Drivers’ License.
• Must successfully pass Criminal Records Check.
• Subject to a 3 month probationary period.