Overview
Customer Service Representative needed for Swagelok
1 Vacancy Location: 266 MacKay Crescent Fort McMurray, AB T9H 5C6 Canada
Duties and Responsibilities of Customer Service Representative: Answer inquiries and provide information to customers, Arrange for billing for services, Arrange for refunds and credits, Explain the type and cost of services offered, Issue receipts and other forms, Maintain records and statistics, Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services, Receive and log complaints, Explain procedures, risks and benefits to clients, Consult with clients after sale to provide ongoing support, Ensure accuracy of financial transactions, Investigate complaints and claims, Send invoices, Monitor quality and production levels, Co-ordinate activities with other work units or departments, Prepare reports and statistics related to areas of responsibility, Troubleshoot and resolve technical problems, Obtain and process information required to provide customer service, Document and prepare invoices and work orders, Calculate billing charges, Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates, Manage feed inventory activities, Determine product specifications, Answer enquiries and resolve problems or discrepancies concerning customers’ accounts, Confer with clients to identify requirements, Conduct research to expand knowledge of the field, Contact clients and suppliers to resolve problems, Review budgets and financial reports for specific projects, Conduct sales transactions through Internet-based electronic commerce.
Experience and specialization
Computer and technology knowledge: Enterprise resource planning (ERP) software, MS Outlook, SAP (FI/CO / HR / MM / OT SD), MS Office, Spreadsheet, Inventory control software, Information management system, Material requirements planning (MRP) system
Area of specialization
Technical support
Oil and gas exploration and production
Salary: $25.00 hourly / 40 hours per week
Terms of Employment: Permanent, Full Time Start Date: As soon as possible
Requirements / Skills: Languages: English
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: 2 years to less than 3 years
Workplace information: Work must be completed at the physical location. There is no option to work remotely.
Work setting: Oil and gas industry
Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail
Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner
Benefits
Health benefits
· Dental plan
· Disability benefits
· Health care plan
· Vision care benefits
Financial benefits
Registered Retirement Savings Plan (RRSP)
Long term benefits
Long-term care insurance
Maternity and parental benefits
Other benefits
Free parking available
Other benefits
Parking available
Learn more about the job:
https://edmontonvalve.bamboohr.com/careers/48
How to apply:
By email
elianna.yemenu@swagelok.com
If applying by email:
What you must include in your application:
· Cover letter
· Answers to the following screening questions:
Are you authorized to work in Canada?
What might be required by the employer later in the hiring process:
· References attesting experience
Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.
