The Cambie Hostel & The Seymour Hostel are seeking a General Manager to join the team in Vancouver.

Permanent; Full-time, 30-40 hours per week; $37.00 per hour.

Extended health and dental benefits included.

Standard 6-8 hour shifts for this position could be scheduled anytime between 8am – 12:00am since the hostels operate 24/7

Shifts may be scheduled at either location as required:

The Cambie Hostel, 310 Cambie St., Vancouver, BC
Seymour Hostel, 515 Seymour St., Vancouver, BC
Duties:

Strategy & Leadership

● Set the annual property plan (guest, revenue, people, safety) aligned to company strategy; report progress through clear KPIs.

● Lead a culture of accountability, inclusion, and service excellence; coach supervisors/leads to scale impact.

● Leverage booking and analytics to inform decisions; publish a simple KPI dashboard (occupancy, ADR, RevPAR, NPS, OPEX/bed-night, incident rate).

● Run quarterly retros to lock in process improvements.

Customer Service & Front of House

● Oversee the full guest experience – from initial inquiry to checkout – to ensure top-tier service at all times.

● Manage and optimize online booking systems and room allocations to maximize occupancy.

● Proactively monitor and respond to guest feedback, both in-person and online.

● Provide reception coverage as needed.

● Coordinate daily, weekly, and monthly operational tasks (e.g., waste management, recycling, inventory).

● Serve as the on-call contact for emergency situations on a rotating basis.

● Identify and implement improvements to enhance guest satisfaction and overall operations.

Operations Management

● Lead, develop, and mentor hostel staff and volunteers to uphold service excellence and cleanliness standards.

● Track occupancy, revenue, and performance metrics; assist in preparing forecasts and sales targets.

● Ensure compliance with health, safety, and hospitality regulations.

● Build positive relationships within the local community and explore partnership opportunities.

● Collaborate with the Finance and Marketing departments to support business growth and promotion efforts.

Facilities Management

● Oversee all facility systems and ensure smooth, efficient hostel operations.

● Coordinate maintenance and renovation projects, ensuring timely and cost-effective completion.

● Maintain all fixtures, furnishings, and property assets to high standards.

Other Responsibilities

● Participate in professional development and training as required.

● Analyze financial and operational data to guide business decisions.

● Stay informed on industry trends and best practices in hospitality and adventure tourism.

Requirements:

● Secondary school completion is required;

● A diploma or degree in Hospitality, Business or a related field is an asset;

● Must have a minimum 7 years of experience in hospitality or accommodation management, including 3+ years as a GM/AGM or equivalent with P&L accountability;

● Proven revenue management and budget/forecast experience; fluency with PMS, OTAs, and channel management;

● Should demonstrate strength in remote/seasonal operations, safety & emergency readiness, and vendor/contractor oversight;

● Must be fluent in English and at least two (2) other languages;

● Proficient in Microsoft Office Suite and Property Management Systems (PMS);

● Familiarity with the youth hostelling, adventure tourism, or travel industry is an asset;

● Relevant certifications (e.g., wilderness first aid, food safety) is an asset;

● Strong attention to detail with the ability to manage multiple priorities;

● Exceptional leadership, communication, and problem-solving; able to manage complexity and prioritize under pressure.

How to apply:

*Please do not call or apply in person.

Please email resume to: HR@cambiemalones.com

Mail resume to:

The Cambie Bar & Grill Ltd.

300 Cambie Street

Vancouver, BC

V6B 2N3

*Please confirm in your resume whether you are a Canadian citizen, Permanent Resident or a Refugee Claimant with a valid Work Permit.